❓ Frequently Asked Questions

1. Do you accept custom design requests?

At the moment, we do not offer personalized design requests. All sneakers available on our store are pre-designed by our in-house artists. We focus on creating unique, limited-edition art pieces that reflect bold style and creativity.

2. Do you ship internationally?

Yes! We offer worldwide shipping. Shipping fees and delivery times may vary depending on your country and the selected shipping method.

3. How long does delivery take?

Orders are typically processed within 1–3 business days. Delivery time depends on your location, but most international orders arrive within 7–15 business days.

4. Can I return or exchange my order?

We accept returns or exchanges within 7 days of delivery, provided the shoes are unused and in their original condition. Please review our Refund & Returns Policy for complete details.

5. What sizes do you offer?

Our sneakers are available in a wide range of sizes. Please refer to the size chart on each product page for accurate measurements.

6. What kind of shoes do you sell?

We specialize in hand-painted canvas sneakers, including high-tops and low-tops. Each pair is a limited-edition art piece designed by our in-house creative team.

7. Are the designs permanent? Will they fade?

All of our sneakers are sealed with a high-quality protective coating. With proper care, the artwork will remain vibrant. Avoid machine washing or harsh scrubbing.

8. Can I cancel my order after purchase?

If your order hasn’t shipped yet, you may request a cancellation within 12 hours. Please contact us as soon as possible at contact@prodigypaint.store.

9. Is my personal data safe?

Yes. We use secure checkout systems and do not share your information with third parties. You can review our Privacy Policy for full transparency.

Still need help?

Feel free to contact us at contact@prodigypaint.store or through our Contact Page.